Frequently Asked Questions
Everything you need to know about your Dooney & Bourke experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a UPS or USPS tracking number. You can also track your status by logging into your account on our website.
What is your return policy?
We accept returns of unused and unworn merchandise within 30 days of the ship date. Please note that a standard return shipping fee will be deducted from your refund unless the item is defective.
Do you offer a warranty on your products?
Yes, every Dooney & Bourke product is backed by our one-year guarantee against ironclad defects in craftsmanship and materials under normal use.
How do I care for my leather handbag?
Care instructions vary by collection. Generally, our Florentine and Pebble Grain leathers can be cleaned with a soft cotton cloth slightly dampened with water. Avoid using commercial leather cleaners or polishes.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal and Apple Pay for a secure checkout experience.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the item following our standard return policy once it arrives.